Refund policy

At Playbees, we want you to be satisfied with your purchase. Our 30-day return policy allows you to request a return within 30 days of receiving your item for a full refund.

Return Eligibility

To qualify for a return:

The item must be in the original condition, unworn or unused, with tags attached, and in its original packaging.
A receipt or proof of purchase is required.

To initiate a return, please contact us at Cs@betterbasics.com. Returns should be sent to:
297 Margaret King Ave, Ringwood, NJ 07456.

If your return is approved, we’ll provide a return shipping label and instructions for sending your package. Please note that items sent back without prior approval may not be accepted.

For any return-related inquiries, reach out to us at Cs@betterbasics.com.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Non-Returnable Items

Certain items are non-returnable, including:

Perishable goods (food, flowers, plants)
Custom or personalized items
Personal care products (beauty items)
Hazardous materials, flammable liquids, or gases

If you have questions about the eligibility of your specific item, feel free to reach out.

Exchanges

To exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at Cs@betterbasics.com.

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